DWG NO. DM‑2026‑FAQ
SCALE NOT TO SCALE
SHEET 1 OF 1
Artist
Tedra Ortega — Texas, USA. Graphic designer with 20+ years of experience across print and web, working in Procreate, Photoshop, CorelDraw, and InDesign — no templates.
Each item is printed and produced only after it's ordered, rather than kept in stock ahead of time. Once you place an order it's sent to the print provider, produced, and shipped directly to you.
02How long does shipping take?
Production and shipping times vary by product and destination. You'll see an estimated delivery window at checkout before you complete your order.
03Do you ship internationally?
Yes, international shipping is available. Rates and delivery times vary by destination and are shown at checkout.
Section 02
Products & Sizing
3 questions
04What products are available?
The Digital Monkey catalog spans 36 categories, from apparel and bags to home goods, stationery, and accessories — browse the full shop catalog.
05What sizes are available for apparel?
Sizing varies by product and print provider, so check the size chart on each individual product listing before ordering.
06Can I customize colors or sizing?
Many products let you choose size, color, or fit at checkout. Available options are shown on each product's listing page.
Section 03
Design & Quality
3 questions
07Are the designs hand-drawn or AI-generated?
100% original, hand-created artwork — no AI-generated content, ever.
08What tools are the designs made in?
Procreate, Photoshop, CorelDraw, and InDesign — no templates.
09Can I request a custom design or commission?
Yes — reach out through the contact details on the Services page to talk through scope and timeline.
Section 04
Returns & Support
3 questions
10What if my item arrives damaged or incorrect?
Contact the platform you ordered through (Redbubble or Etsy) directly, since they handle printing, shipping, and quality issues under their own policies.
11What is the return policy?
Since items are made to order, returns and exchanges follow the policy of the platform you purchased through (Redbubble or Etsy) — check their return policy pages for specifics.
12Do you offer bulk or wholesale orders?
Reach out through the contact details on the Services page to discuss bulk or wholesale needs.